How to get old w2 from TurboTax

In today’s digital age, the internet has become an integral part of our lives, facilitating quick access to information and services. However, circumstances may arise where you need to obtain old W-2 forms from TurboTax without internet access. This guide aims to provide you with a step-by-step approach to acquiring these forms offline. While TurboTax is primarily an online platform, alternative methods can help you retrieve your old W-2 forms without relying on an internet connection.

Gather Essential Information

Before you can obtain your old W-2 forms from TurboTax without internet access, gathering all the necessary information is crucial. Ensure you have the following details readily available:

  1. Full Name: Provide your full legal name as it appeared on the W-2 form.
  2. Social Security Number (SSN): Your SSN is essential for identifying your specific tax records for TurboTax.
  3. Tax Year: Specify the year for which you require the W-2 form.

Having these details at hand will streamline the process of acquiring your W-2 forms offline.

Contact TurboTax Customer Support

Although TurboTax is predominantly an online platform, it does offer customer support services that can assist you in obtaining old W-2 forms without internet access. Here’s how you can reach out to TurboTax customer support:

  1. Locate the TurboTax Phone Number: Look for the customer support phone number associated with TurboTax. This information can typically be found on their website or any TurboTax documentation you may possess.
  2. Prepare Documentation: Before making the call, ensure you have the essential information mentioned in Step 1. This will allow the customer support representative to assist you more efficiently.
  3. Explain Your Situation: When you connect with a TurboTax representative, explain your need to obtain old W-2 forms offline due to the lack of internet access. Provide the representative with the required information, including your full name, SSN, and the tax year for which you need the W-2 form.
  4. Validate Your Identity: The customer support representative will likely need to verify your identity before proceeding. Be prepared to answer security questions or provide any additional documentation they may request.
  5. Request Your W-2 Forms: Once your identity is confirmed, request the customer support representative to mail your old W-2 forms to your preferred address. Confirm the accuracy of your address during the call to ensure the forms reach you correctly.

Utilize TurboTax CD/Download Software

Another viable method to access your old W-2 forms from TurboTax without an internet connection involves utilizing TurboTax CD/Download software. This software allows you to prepare your taxes offline and access past tax returns, including W-2 forms. Follow these steps:

  1. Obtain TurboTax CD/Download Software: Acquire the TurboTax software CD or download it onto a computer that does not require an internet connection. You may purchase the software from retail stores or through TurboTax’s official website.
  2. Install and Launch the Software: Follow the instructions provided with the CD or download the software to install it on your computer. Once installed, launch the TurboTax program.
  3. Enter Personal Information: Upon launching the program, enter the required personal information, such as your full name, SSN, and the tax year for which you need the W-2 form.
  4. Access Old Tax Returns: Within the TurboTax software, navigate to the section that allows you to access your previous tax returns. Locate the specific tax year you need, and select it to view the corresponding tax return.
  5. Locate and Print W-2 Form: Within the tax return for the desired year, search for the section that includes your W-2 information. Once located, print the W-2 form directly from the TurboTax software.


While TurboTax primarily operates as an online platform, obtaining old W-2 forms without internet access is still possible. You can successfully retrieve these forms offline by contacting TurboTax customer support and leveraging the TurboTax CD/Download software. Remember to gather all the necessary information beforehand and be prepared to provide identification details when contacting customer support. By following the outlined steps, you can obtain your old W-2 forms from TurboTax efficiently, even without an internet connection.


Can I request old W-2 forms from TurboTax without internet access via email or chat?

No, TurboTax’s online support channels, such as email or chat, require an internet connection. If you do not have internet access, contacting TurboTax customer support via phone is recommended to request your old W-2 forms.

Is there a fee associated with requesting old W-2 forms from TurboTax offline?

TurboTax does not typically charge a fee for providing old W-2 forms offline. However, confirming this with the customer support representative when you contact them is advisable. Keep in mind that if you choose to use the TurboTax CD/Download software, there may be a purchase cost associated with acquiring the software.

How long does receiving old W-2 forms from TurboTax through physical mail take?

The timeframe for receiving old W-2 forms from TurboTax via physical mail can vary depending on your location and postal service efficiency. When you speak with the TurboTax customer support representative, it’s recommended to inquire about the estimated delivery time.

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